This includes mobile app ticketing, travel information apps, data feeds, websites, and voice technology. Their digital services platform, Passenger Cloud, empowers operators and their teams to deliver a customer experience that makes sustainable, shared mass transit a convenient travel option.
Following the news that social distancing measures were set to ease on buses, Tom Quay, CEO at public transport app and website provider Passenger (pictured) shared a comment on the importance of customer safety reassurance: “The news around social distancing restrictions ending on buses marks a positive step forwards for both large and small bus operators, as they’ll be able to accept more passengers and boost revenue. But it also means even more needs to be done to reassure customers of their safety when travelling on public transport.
“There’s now nothing stopping strangers sitting next to one another in the forward-facing seats, and the evidence is clear that people are more nervous than ever before about mixing in public spaces. For example, research by entertainment channel Dave showed that four in five (81%) British people feel socially apprehensive as lockdown ends.”
“It’s crucial operators are supported throughout this significant change period, and have all the necessary measures in place to give people peace of mind when using their services. Implementing partner technology, like our myTrip and Premium apps will be even more important, as such systems allow customers to see bus capacity levels ahead of travelling. Collaboration is key, and we all need to work together in our industry to increase confidence in public transport again as restrictions continue to ease.”
More details on www.discoverpassenger.com