Translink reveal latest independent customer survey results

Share on facebook
Share on twitter
Share on linkedin

Overall customer satisfaction with Translink has been highly rated, as revealed in independent research released today, (25 October), with more people choosing to use public transport, which is in line with the ambitions set out in the draft Programme for Government.

Commenting on the results, Translink Group CEO, Chris Conway said, “We are pleased with the positive findings from this report which also highlights areas we can focus on to continuously improve our services to customers.  This is the second consecutive monitor showing that 9 out of 10* people say they are satisfied with their overall service.  Our staff have also been highly rated in this monitor which is a testament to their commitment to customer service.

“That’s why millions more people have chosen to travel with us in the last couple of years with 81million last year – the highest in 20 years!

“All companies bettered their reliability targets and N I Railways also topped their on-time punctuality target, however there were some challenges for Metro and Ulsterbus punctuality within the greater Belfast area due to the intense period of roadworks during the monitoring period.

“Value for money scores have also increased as more people save using multi journey tickets like Smartlink, mobile mLInk tickets and our range of promotional fares including third off bus and rail tickets and day tickets for Metro and Glider.

“N I Railways was also benchmarked against other GB Regional Railways and once again came out on top for many key factors, punctuality, staff helpfulness, value for money and cleanliness.

“These results show that investment made in public transport is delivering results in line with the draft Programme for Government.   The challenge is to continuously improve and deliver for our customers.

“The iconic new Glider is already attracting over 30k more people every week. Our new Ulsterbus Urby services are also getting great positive feedback and we want to roll this concept out to other locations as more fleet investment is available. Rail passengers also continue to grow and we recently opened a new Park and Ride in Portadown with further plans for other locations.  Work on new stations in Portrush and Derry~Londonderry is also underway.

“We will continue to champion public transport, working with all our stakeholders to continue its transformation so even more people make it ‘your first choice for travel in NI’”, Chris concluded.

Latest issue
Latest posts
Volvo Bus will launch a complete new line up of chassis this week at its headquarters in Gothenburg, Sweden. With a promise of improved…
Although not yet available in right hand drive (RHD) markets yet, the Karsan  e- ATAK electric commuter bus made a big impression during its…
While not aimed directly at coach tour operators, CEO Fáilte Ireland Paul Kelly’s address gave some idea of the thinking in Fáilte Ireland and…
The ninth staging of Busworld Turkey, organised by Busworld and its Turkish partner, HKF Trade Fairs, was held for three days, from 26 to…
The report by renowned economist Jim Power, highlights the exclusion of commercial bus operators (CBOs) from the scheme – noting that the exclusionary policy…
Details of the Galway Hydrogen Hub (GH2), Ireland’s first Hydrogen Valley have been announced at a launch event in NUI Galway.  GH2 is a…
As the Clean Air Day occurs tomorrow 16-06-22, Alistair Aitken, Head of Sales at UK public transport app and website provider, Passenger has shared his views on how changing…
Vehicle transmission and safety equipment manufacturers ZF has been recognized for being the “Best Brand – Commercial Vehicle Transmissions”. That is the verdict of almost…

This website uses cookies in order to improve the site and user experience. By continuing to use it, you agree to our Privacy Policy.